Mercedes-Benz Financial Services COVID-19 Response

By Product Expert | Posted in Dealership News on Tuesday, April 14th, 2020 at 11:10 pm
2021 Mercedes-Benz E-Class Wagon

The outbreak of the COVID-19 pandemic poses a threat to the health and wellbeing of all. As a result, federal and state governments have closed businesses and issues orders to help prevent the spread of the virus. Because many businesses are closed, millions of people across the country are out of work. The current unemployment rate sets an all-time high record, making it evidently clear that many people are struggling financially. Mercedes-Benz Financial Services (MBFS) has implemented a few programs that provide a helping hand to customers who have been impacted by the COVID-19 outbreak. This way, customers who are facing financial hardship have one less thing to worry about during these unprecedented times.

How to Apply for Loan Payment Deferral on a MBFS Account

2020 Mercedes-Benz G-Class on rocks

Mercedes-Benz Financial Services offers support to qualifying customers through payment deferrals. If you’re interested in requesting a payment deferral for your loan or lease, simply access your account on the Mercedes-Benz Financial Services website and follow the instructions on the home page. If you have any questions about this, call 800-654-6222 or follow the link at the bottom of the page.

Mercedes-Benz Financial Services FAQs

Does Mercedes-Benz Financial Services defer both loan and lease payments?

Yes, Mercedes-Benz Financial Services defers loan and lease payments. If you have several lease or loan accounts through Mercedes-Benz Financial Services, be sure to make a separate payment deferral request for each account.

Are there late fees on Mercedes-Benz Financial Services payments during the COVID-19 outbreak?

Mercedes-Benz Financial Services is automatically waiving late fees from March 15, 2020, to May 15, 2020, as a result of the Coronavirus. If you

Should I cancel Auto Pay if I am approved for MBFS payment deferral?

No. When you are approved for lease or loan payment deferral, your Auto Pay automatically suspends until the deferral period ends. Note that an online payment deferral request cannot be processed within three days of a scheduled Auto Pay payment, so submit applications at least 5 days before your Auto Pay payment is scheduled.

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